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JTL Shop Chat
Internet chats have been a popular way to communicate with other people since the early days of the Internet. Very often, this function is also used by people with impairments, for example, if you can not make a phone call and an e-mail would take too long.
Since you as a merchant should give your customers a short way to answer inquiries, you can implement such a chat in your JTL store. Personal advice naturally comes up short when shopping online. Chats offer a good alternative. Customer inquiries are quickly clarified and communication becomes more personal.
Userlike Chat for JTL Shop 4
Userlike is a company that is specifically focused on direct customer communication. With various tools and plugins, your customers can get in touch with you via messenger like WhatsApp.
To do this, you create a free account at Userlike, and install the free plugin in your store, which you can download here: Userlike Plugin for JTL Shop 4
In the plugin you enter the secret key, which is displayed in the backend at Userlike – ready is your chat plugin. Via the JTL store backend you can then see when customers write to you and then enter into a dialog with them.
If you want to upgrade the chat a bit, there are still several plugins or paid versions available that you can use to further enhance the chat experience. You can find all options here: Userlike package comparison
SmartSupp for JTL Shop 4
SmartSupp offers a similar service. Again, to get started, you get a free account and a free plugin that can be easily installed from the backend. With some programming work, you can also proactively start a chat.
For example, if you have products that don’t immediately explain themselves, you can set a popup to come up after 40 seconds in the bottom right corner that immediately asks “Do you have questions about product XY? – Chat with experts here”. You can also have this automatically adjusted by variable for each product, so that it is always asked for the right product.
You can also work with mobile apps for iOS and Android. For more benefits and info, visit SmartSupp’s price comparison page.
Tawk.to in JTL Shop 4
The Tawk.to service is available to you completely free of charge. Although there is only one paid plugin, the very extensive service of Tawk.to is free of charge. In addition to live chat, you can also monitor your website visitors to see who is where – in real time!
Tawk.to Livechat has already been translated into 27 languages. So you can work with international teams and clients very easily. And mobile, too, because apps for iOS and Android are available for Tawk.to. You can also integrate a knowledge base into the chat, where you can store frequently asked questions and answers. This way, one answer is enough as a shortcut and the chat employee can move on to the next customer faster.
Have chat integrated in JTL store 4
As a JTL service partner, we have already equipped many online stores with chats, so we can tell you exactly which chat best suits your requirements. We’re also happy to seamlessly integrate it into your website so you can more easily connect with your customers.
Why not arrange a no-obligation consultation appointment right now at www.ebakery.de/kontakt
Haben Sie Fragen oder brauchen ein individuelles Angebot? Zögern Sie nicht, uns zu kontaktieren.
