Faster support through Tidio

What is better for an online merchant than to win a new customer? Right – to convince a satisfied customer of his company. One attribute that comes to mind first is the support and should therefore be written in capital letters. Of course there is the e-mail support or the telephone support, but especially in these fast moving times it needs quick solutions. Therefore, the live chat feature for Shopify could be something for you. We will demonstrate it in this blog using the Shopify app Tidio. The good thing about it is that it is completely free in the Basic Plan, easy to install and reduces the likelihood of shopping cart abandonment. So let’s take a look at how to install the app.

Shopify Live Chat App Installation

To do this, we go into our Shopify backend and go to Apps , enter Tidio there, and then click on the Tidio Live Chat app, add the app, and we are then maneuvered back to our Shopify admin panel. Now click on install and enter your desired information here in the Tidio panel. You can upload an avatar picture, choose the language and integrate your CI colors.

Selects a greeting phrase for Tidio Live Chat

In the second step, additional contact data must be integrated and the Terms & Conditions must be confirmed. Here you have the possibility to define the way how your customers should be greeted. These settings can still be changed afterwards. To complete the process, enter a password here. Now you can go to your store frontend, refresh the page and see that the live chat now also “pops up” in your store. In the Tidio panel itself, you can now individually design the chatbot according to your wishes and thus be present in your online store 24-7.

Shopify Live Chat App Pricing Scale

Is there a catch to this now?
Not in and of itself, try it out and test it for yourself. As already mentioned, the Basic Plan is free of charge. This includes live chat, as well as messenger and email integration. The app is available for both iOS and Android. The plans are differentiated mainly in the number of their chatbot triggers per month. In the Basic Plan you have 100, in the Chatbots Plan you have no regulation. With the Communicator plan you have the possibility to see a live view while the customer is writing, as well as a live visitor view and the representation of which pages have been visited. You can interpret this analysis data and optimize your store accordingly.

Support from the Shopify experts at eBakery

If there are any other concerns besides live chat support regarding Shopify SEO, Shopify basic setup, specific Shopify consulting or similar, we as a Shopify agency will be happy to help you. You are welcome to make an appointment directly with our Shopify experts.