JTL Support – When a service partner is worthwhile and how to find one

In a nutshell…

• Basically, you can solve many of your JTL issues yourself using the JTL Online Guide, the JTL Forum or in communication with JTL Support.
• The advantages of a service partner are extended availability in case of emergencies, personal contact and the assumption of routine Wawi tasks.
• JTL works together with more than 100 agencies and offers a search wizard on its site, with which you can search for suitable service providers.

Introduction

More and more merchants use the JTL software to organize their merchandise management or change over. Since JTL offers a gigantic framework with countless possibilities, most people inevitably ask themselves whether they want to do everything on their own or get professional help.

Therefore, more and more agencies recognize the signs of the times and offer merchants professional support in various questions around JTL. In this short article we would like to explain to you in which cases a service partner makes sense and how to find the right one for your business and your needs. Let’s go!

Do it yourself or get help?

Basically, many tasks can be done independently in JTL. JTL’s online guide offers detailed instructions with step-by-step video tutorials on virtually every topic. You can find it here: https://guide.jtl-software.de/Dokumentation_JTL-Software.

Furthermore, JTL’s own support is of course available. In the basic version, you can submit a ticket in the JTL Customer Center at any time and usually get an answer by email within 24 hours. This service is included for existing JTL customers.

For specific questions, you can also contact the JTL community. There is a free JTL forum for this: https://forum.jtl-software.de/. In addition to other merchants and experienced JTL users, JTL’s own employees are also on the road here and are happy to help with any problems. Using the search function, you have access to the cumulative knowledge of the community and often find the solution to your concern in the archive.

Advantages of a JTL service partner

Okay, it all sounds nice. Why get external help then? Well, it’s not all that simple with JTL after all.

On the one hand, you simply need a certain amount of time to get to grips with the software. Especially in the beginning you have a lot of questions and it usually takes a while to find the right levers through trail and error. A professional partner can provide targeted support to the retailer and get them to their goal much faster with fewer headaches. In case of doubt, you can save money because, as we all know, time is money: Time is money.

On the other hand, JTL’s basic support is available to help with specific problems, but does not take on extensive tasks for customers. For example, a data migration often has to take place when a merchant switches from another software to JTL. This may involve some complexity, depending on the case. JTL can only offer selective help here. An agency specializing in data migration, however, can take this work off your hands altogether. The susceptibility to errors is thus extremely minimized.

An extremely important factor for many dealers is the accessibility of the service partner and personal contact. On the one hand, you don’t want to have to wait 24 hours for a response from JTL in case of an emergency. Moreover, not every problem can be quickly “googled” into a solution. In that case, it is an enormous advantage to be able to turn to a specialist at any time – even in extreme cases at the weekend. Service partners are also on the road throughout Germany to help set up the JTL software or advise on logistics processes personally on site.

Furthermore, agencies also offer to take over routine tasks such as item data maintenance and marketplace management. You may not have the staff capacity to do this, or you may want to have it done by a professional. In this case, a service partner may be worthwhile. This way, you can continue to focus on your core business and leave all the tedious tasks to the partner who specializes in them.

Find the right service partner

Now the question arises, which agencies come into question for one and how to choose the “right” one. For this we would like to give you some suggestions in the following.

JTL now has a partner network of well over 100 agencies and is continuously expanding it. On their website, the JTL developers give you the opportunity to find your optimal service partner according to certain criteria. You can filter there for topics related to JTL Wawi, JTL Shop, JTL eazyAuction, JTL WMS, JTL Connector and JTL third-party providers. The search assistant is available here: https://www.jtl-software.de/Servicepartner. There you also have the possibility to post your project and receive offers from JTL service partners.

This search will give you a first impression which agencies are potentially suitable for you. However, it says nothing about the quality of the service partners. In any case, look for the JTL partner badge on the website of the respective partner. This marking confirms that the person is an official JTL partner and offers these services.

You can also ask other dealers about their experiences and get recommendations. On Facebook, there is a group where dealers and service providers can discuss and exchange information. This is usually a good first place to start. Go to the group here: https://www.facebook.com/groups/ecommercekueche/.

Furthermore, you can also look for exciting agencies in the service provider directory of Wortfilter. Wortfilter.de is one of the largest and most popular blog around the topic of online trade and firmly recognized in merchant circles. More outstanding service partners will be featured here over time. Click here to go directly to the service provider directory: https://www.wortfilter.de/wp/category/dienstleister-verzeichnis/.

You can use these indications for a pre-selection before you have a personal interview. Ultimately, sympathy and the ability to work together productively also determine whether or not a partnership is formed.

Conclusion

We hope that with this blog article we were able to give you a small overview of the different help available for working with JTL. JTL’s own support, the forum and the online guides should definitely help you a lot with your concerns. However, should you decide to hire an agency, you now have some useful tools at hand that will make your search easier.

Ali Oukassi

Mohamed Ali Oukassi ist Gründer und Inhaber von eBakery. Er hat mehr als zwölf Jahre Erfahrung in der E-Commerce Welt. Mit seinem Team aus Experten kann er jeden Bereich abdecken und lebt den Full-Service-Gedanken, egal ob es um die Erstellung / Umstellung eines Shops, die Berartung hinsichtlich des richtigen Shopsystems, Marketingfragen, SEO oder auch das Thema Social Media Integration geht. Gut vernetzt und mit einem leistungsstarken Personal im Rücken, nimmt er sich jeder Herausforderung im E-Commerce an.