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WhatsApp for Shopify
How to add the live chat app to your Shopify online store
How you can use WhatsApp for Shopify and thus offer your customers a live chat option, you will learn in this tutorial. Here’s how to add the live chat app to your Shopify online store. We’ll show you in the following video.
WhatsApp for Shopify - Here's how
In today’s episode, we’ll demonstrate one approach to using WhatsApp in Shopify. That is, the customer is informed that the live chat function exists and can then use it. The good thing is that the interface looks exactly like WhatsApp and thus creates trust. When using the chat, you will then receive this message via WhatsApp and can offer an unparalleled service.
What is the added value of live chats
We had already shown you in advance what the JTL Connector is, that it can be used to connect online stores of different systems with JTL-Wawi and how the whole thing works, for example. works for Shopify. But there are a few things to keep in mind specifically for Shopify, which we want to show you in this video. But what is the added value of live chats? We answer this question with 5 advantages that live chats have over other communication channels.
WhatsApp for Shopify - Advantage 1 and 2
Advantage 1: Live chats are immediate.
The live chat is located exactly where the customer is. You don’t have to switch channels to the email program or phone app, you can communicate and ask your question directly in the browser window or app.
Advantage 2: There is no waiting time
In contrast to the hotline, the live chat does not require long waiting times. In the best case, the customer’s problem is solved in real time.
WhatsApp for Shopify - More customer satisfaction through live chats
Advantage 3: More customer satisfaction through live chats.
Along the customer journey, there are various contact points at which customers communicate with the company and vice versa. Many of these touchpoints are positive, such as the purchase itself or the order confirmation. But if a customer ever has questions or even a problem, an incorrect or delayed response from the company can be an positive user experience into a bad one. Live chat offers a good customer experience not only because of modern technology, but also because the customer doesn’t have to put up with any extra effort or loss of time by changing channels. The question is even answered directly. And even if the question cannot be resolved immediately, the agent can explain directly why this is so. As a result, live chat can help strengthen customer relationships and increase loyalty.
Cost-benefit balance
Advantage 4: Cost-benefit balance.
Most chat agents can handle multiple dialogs at the same time, depending on how complex the product and requests are. In addition, times when there is little traffic can be used to answer inquiries from other channels (such as e-mail) at short notice. Furthermore, chatbots can be used to support the agent. We are therefore dealing with a high return on investment rate. And last but not least our number 5: Conversion Rate Optimization Attention is becoming more and more expensive, so to speak. Because the attention span becomes less and therefore the advertising more costly. But things really get expensive when costly leads in the order path abandon the process, which can happen due to a lack of information. Here, quick, communicative help can provide relief.
WhatsApp for Shopify Summary
These were 5 advantages of live chats. Now that you’re convinced, let’s take a look at an alternative for Shopify.
In the App Store you’ll find Ava, which is a multi-purpose app with many positive reviews.
If you have installed them, it should look like this. In the left column you will see all the possible applications. However, we are primarily interested in the live chat. In step 1 you need to select Preset. We decide to use the WhatsApp preset. In the second step, you enter your number already registered with WhatsApp, as well as the desired name and you can even upload any avatar as a PNG file. We will neglect the other messenger function at this point. You can then decide whether the chat should only be played on mobile or desktop and determine the position. With the Advanced Settings you can define a welcome message, specify your response time, as well as customize all color components to your CI using Hexacode. So that the design can then look like this in the end.
Shopify agency eBakery
Super simple, but effective. What do you think?
Feel free to write us your opinion and previous experiences in the comments. Our experts will take care of all other matters. We are happy to help you as a Shopify agency. Arrange an appointment directly.
Do you have questions or need an individual offer? Do not hesitate to contact us.
Haben Sie Fragen oder brauchen ein individuelles Angebot? Zögern Sie nicht, uns zu kontaktieren.
