Greyhound CRM – CRM for JTL and other ERP systems

The universal tool for excellent customer service.

Customer service is the name of the game in the business world and the Greyhound CRM was developed for that very reason. It is designed in such a way that you can easily keep track of all your customers’ needs, even if their inboxes are overcrowded. Communication between you, your colleagues and customers is simplified. And this across all channels, without barriers and with full transparency. From anywhere in the world and at any time.

eBakery is an official Authorized Partner
and has already been able to put the award-winning CRM system into operation for a number of customers. The employees are experts in their field and have multiple certifications, as well as many years of experience in the areas of e-commerce, online store creation and optimization, and online marketing. The focus in each case is on the development of a solution individually adapted to the customer, including a synchronously operating merchandise management system and professional warehouse management. The largest online marketplaces are also taken into account, such as Amazon, eBay, Rakuten, Allyouneed, etc., including the respective interfaces.


Whether inquiries via the contact form, via the marketplace or classically via e-mail, fax, telephone, chat, instant messenger – everything concerning the communication between you and your customers ends up on a central platform to which all colleagues have access depending on their rights.

Integrate telephony


Whether classic or modern, any telephony environment can be seamlessly connected, whether the classic telephone system via TAPI or a modern VoIP solution. Telephone calls can be handled easily with the help of a headset. Answer, forward, log transparently, make phone notes or voice recordings: No problem with the Greyhound Softphone.

Secure access from anywhere


Enjoy the new freedoms made possible by the Greyhound CRM. You can access all the data you need from anywhere in the world. Nevertheless, safety is always guaranteed. Through a permanent 256bit encryption between client and server. Also mobile via smartphone.

No chance for spam or viruses


The self-learning spam filter ensures a reliably filtered inbox. And if something does get through, you are additionally protected from unwanted attacks by Avira’s integrated virus protection. This allows you to concentrate on the essentials at all times – your business.

Greyhound CRM always automatically forwards to the right places

Topic-specific inquiries find their way to the right processor or to the responsible department with the help of rules. All by itself and without manual forwarding. You can also just let the system handle certain emails so no employee has to touch them. For example, confirmation emails from payment providers or marketplaces.

Software as individual as you and your business

You will love it. The Greyhound CRM is fully customizable to your and your team’s needs. The software can be individualized and is client-capable. Thanks to freely definable rules and workflows, every inquiry finds its way directly to the responsible processor. Create standardized processes and workflows in seconds with pictorial representation. For everyday tasks or individually for each department. This saves time and nerves.

Are you interested in a non-binding consultation?


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Ali Oukassi

Ali Oukassi
+49 6917 3265820

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