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Afterbuy Message System
Customer communication well thought out – with the ticket system from Afterbuy. But is it also possible to open a ticket directly outside of Afterbuy, for example on eBay? To see how this can help you improve work management and end up satisfying the customer as quickly as possible, watch today’s video with Daniel Bleichroth from Afterbuy.
Afterbuy is an intelligent multichannel tool
Are you already using the right system for your existing online business? If not, it’s worth taking a closer look at Afterbuy. Because Afterbuy is a real all-rounder for eCommerce. A multichannel tool that automates your business processes such as order and warehouse management and serves as your intelligent control center. A variety of marketplaces can be connected and also for the Afterbuy setup, you do not need any profound technical knowledge. In a company, good customer communication is a decisive factor for long-term success. And this is exactly what Afterbuy can guarantee.
The ticket system from Afterbuy
Afterbuy offers you its own message system (MSG for short). This ticket system, creates its own email addresses, which can ultimately be resent via its own domain. In addition, there are various functional options in the ticket system, e.g. assignment of rights, user administration and automated rules. For example, you can automate your customer contacts. Afterbuy’s message system also facilitates communication with the marketplaces you use. This is because requests from buyers via the eBay function, for example, are transmitted directly via the interface. However, to perform an action, you must do it through the Afterbuy sales overview.
How does the message system of Afterbuy work?
With the help of a ticket system, product inquiries will no longer go down so quickly. Since you get to see the corresponding communication for each order in an orderly manner, this will make your daily work a lot easier. Here, Afterbuy does not work with a traffic light system, but with different status messages. An order that comes in new gets the status New. If the order is answered, it is done for the time being. However, if it comes back in, it will also be reopened. If you cannot reply directly, but save a comment, the ticket will also be posted open. This means it is in internal clarification. There are also other free messages that you can define yourself.
Various status messages are available
In addition to the status messages New and Open, there is of course also the Resubmission. Here you can set a date for the corresponding resubmission and assign additional employees for certain tickets. For example, if 100 tickets come in every day, you can assign the first 10 tickets to the first employee and the next 10 to the other. So each employee has to look at what has been assigned to them and everything is processed. This covers the basics of a CRM(Customer Relationship Management), but can Afterbuy’s ticket system keep up with established CRMs?
The ticket system is also cost-effective
Various partners work with Afterbuy, so you can get additional features if needed. The message system is actually designed to map the basics well, making it easier for you to communicate with customers with an easy process. Nevertheless, it is a comprehensive tool that, in combination with Afterbuy itself, will enrich your business. In addition, the message system is available in the Seller and Powerseller tariffs for as little as 14 euros per month. And order-related mail dispatch as part of sales processing is included free of charge in all rates. If you don’t use Afterbuy yet, you can test the software for 14 days free of charge. Just set up Afterbuy or have it set up and start. A simple procedure for more overview is waiting for you.
You want to use the Afterbuy Message System?
Use Afterbuy and its ticket system and learn about the benefits. Do you need more information? As an official Afterbuy service partner and eCommerce agency, we can advise and support you on many exciting topics of online commerce.
Haben Sie Fragen oder brauchen ein individuelles Angebot? Zögern Sie nicht, uns zu kontaktieren.
