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This is what the CRM system from Xentral Software GmbH can do l eCommerce agency eBakery
Learn how to ensure good communication in your company in the latest video. In addition, it is about what a CRM system is in the first place and what Xentral ‘s CRM system can do. What useful settings can you make on the phone system? And how can you improve overall communication?
What is a CRM?
In a company, good communication is the be-all and end-all. If you want your company to be successful in the long term, it is important to ensure good communication. With the help of a CRM system it is possible to create a professional and sovereign communication in the company. CRM stands for customer relationship management and improves customer relationship management. Because the software provides an overall view of your customers. Customer interactions with the company are recorded and information is displayed. All of this ultimately leads to better conversations with your customers. A CRM also makes it possible to keep contact data up to date and manage accounts.
The CRM from Xentral
Are you already using Xentral? Xentral has a great CRM module built into its software. Xentral is a web-based and strategic ERP system for modern startups and established companies. With Xentral you can centrally control and manage all your business processes. It has also developed some interfaces to well-known store systems. Through Xentral’s CRM, you can retrieve all customer correspondence instantly and at a glance. Moreover, it helps you not to forget any important leads. This way you can elegantly guide your customer through each stage of the sales process, because you can create different stages. Every stage your customer passes also automatically increases the likelihood that the customer will actually choose you.
A careful handling of customer information
You can assign a percentage sales opportunity to each phase. So that you can calculate exactly how much money you can or will theoretically still earn in the month. The CRM also contains everything you have discussed with a customer. You can immediately note down important agreements so that you will never forget anything again. Careful handling of such important information is important in all work processes. In order to keep a customer, they must be able to trust you as a business owner. If you handle his information in an organized way, it will greatly improve the customer relationship, especially in the long run.
View all information in a structured way
It is particularly exciting for sales management to note down all the key performance indicators. These are used to determine the success of the company. How many quotes did you write that month? And how much revenue did you generate from orders during the week? Are there more winners or losers? You can note all this in a structured way and also view it at any time. All important financial information – available briefly and concisely at a glance. One can therefore speak of a complete controlling of communication. Imagine a difficult customer calls, where you know for a fact that not all employees can handle them. You can also manage such a case with Xentral ‘s CRM. In fact, it is possible to assign agents so that it is quickly recognizable that the customer belongs to a very specific employee.
The telephone system can be connected
Even warning messages on the address page are possible. An additional feature: the telephone system can also be connected to Xentral. If the phone number is already stored, a notice text can appear directly so that customers are immediately forwarded to the key account manager. From the system it is possible to make phone calls with the TAPI protocol. If the telephone system is from sipgate, the integration is such that Xentral can jump directly into the CRM module to store a telephone note. To make a simple phone call. So, if you are looking for better communication and structured handling of customer information, Xentral’s CRM could be the solution for you.
You want to improve customer communication in your company?
Thanks to Xentral and its CRM, good communication is easy to ensure. Structure your workday and keep customers happy. For more information, feel free to contact Xentral or us directly. Do you have any other concerns? We will gladly take care of you and your ideas in order to successfully implement them together.
Haben Sie Fragen oder brauchen ein individuelles Angebot? Zögern Sie nicht, uns zu kontaktieren.
