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What is an enterprise resource planning system and what must an ERP system be able to do?
Krischan Marquard from Xentral defines the term “ERP system” and explains what an eCommerce ERP system must be able to do. But does Xentral’s ERP system stand up to this definition? And how does an eCommerce ERP system differ from a classic ERP system? All that in today’s episode.
What is an ERP system?
What does an eCommerce ERP system have to bring with it in this day and age? As an online retailer, you certainly know how important a well-functioning ERP system is for your economic success. But what exactly is an ERP system and what characteristics must it have to actually be good? Simply put, ERP stands for Enterprise Resource Planning and represents the task in a company of planning, controlling and managing various resources such as capital, materials or communication technology. An ERP system is a digital reflection of your business. Here, all information, from goods receipt and flows of goods to orders, payments and cash flows are mapped to become visible to the viewer as quickly as possible. Thus, all business processes and data are stored in a central database.
Differences between a classic and an eCommerce ERP system
Additionally, there are also differences between a classic and an eCommerce ERP system. E-commerce stands for online trade, which means that with an eCommerce ERP system, not only pure flows of goods are managed. But there are also many integration options for well-known stores and marketplaces. This is important so that you, as an online merchant, can sell on different marketplaces without any problems. An eCommerce ERP system is the corporate headquarters where all orders flow together to be routed to the appropriate location. So that ultimately the customer gets his order as soon as possible and is satisfied. Therefore, eCommerce ERP systems have to overcome more challenges than a classic ERP system.
Xentral ERP system
Xentral’s ERP system easily masters all these challenges and can do much more. This web-based and innovative ERP system helps you to strategically manage your business processes. Thanks to its open technology, it can be expanded and is flexible as required. It covers all processes from online ordering to purchasing and accounting. In addition, Xentral has developed several interfaces so that you can connect to several store systems and marketplaces at the same time. You can keep track of all shipping processes and the entire logistics and will notice over time how much work Xentral will relieve you of on a daily basis.
A high degree of automation
In addition to their own warehouse, many companies also use an external warehouse, for example with Amazon, and have external fulfillment. Through intelligent measures, Xentral’s ERP system can route information to the right supplier. This ensures that all your information ends up in the right place at the right time and that the customer receives the goods as quickly as possible. As a merchant, you get a high degree of automation and can focus on the essential business. If everything is automated, error-free and fast, this will lead to many satisfied customers in the long run, which in turn will lead to good reviews of your products, to a good ranking and ultimately to your online store being found faster. Your customer gets a great shopping experience – and Xentral takes care of all the background processes.
Many advantages with the ERP system from Xentral
In e-commerce, constant change is taking place. Therefore, it is important that you have a system on your side that is and will remain current and able to withstand change. Xentral releases 4 new versions every year. This regular release cycle ensures that future developments can be responded to quickly. But Xentral offers even more advantages. This is because the ERP system can not only process order or purchase order information, but also manage content. Xentral can transfer HTLM templates to marketplaces. Images, additional content beyond a normal item description, Xentral can forward all of that. Even warning functions are included. Images must meet minimum requirements on Amazon or eBay to become successful. And Xentral can additionally point you to it. But the ERP system also offers you functions such as build-to-order or build-to-stock.
Xentral can do much more
Many marketplaces and store systems can be connected with the interfaces already mentioned. This allows you as an online retailer to position yourself broadly with just one ERP system and sell on multiple sales channels at the same time. Another great feature: Xentral can even handle commission settlements. Especially when it comes to intra-community supply, Xentral can have the VAT ID checked to really make sure that the company still exists and you are allowed to invoice net. There is also an integrated webmailer, which allows for an issue tracking system. This is important to be able to quickly handle the reception, classification and processing of customer requests.
You want to use the ERP system from Xentral?
If you also want to demonstrate long-term success, the right ERP system is crucial for you. Xentral gives you everything you need – and more. If you are interested in the system, feel free to contact Xentral or us. We can help you with any issue, be it technical processes, finding the right marketplace or a suitable multichannel strategy.
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