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VARIO service module
This is how you manage maintenance and service services. VARIO’s eCommerce ERP system, or the service module, can map and store any maintenance and service services in VARIO’s CRM system, so that every single step remains traceable in retrospect. Kitchen assembly can serve as an example of this, but also the assembly and maintenance of lift trucks. In the current video, you can see what else the VARIO service module can map.
The VARIO service module
You are not only an online retailer, but also offer services? Then you need an ERP system that can also map both. VARIO offers you a solution for this. Because VARIO is a leading ERP system for small to medium-sized companies. Due to its modular design, its application possibilities are manifold. Article maintenance, purchasing and warehouse management – you can control, optimize and automate everything thanks to VARIO. If you want to manage additional maintenance and services, you can do this with the Service Module. The service module is a component of CRM (Customer Relationship Management)
Service and workshop are one system
If you sell products that also require service and you have to perform regular maintenance, for example, you can map all that in the software. Also, you can scale freely, for example, up to 100 technicians. Still, it’s designed to work well for smaller companies that may only have 2 – 3 technicians. But which areas are even eligible for such a process? A good example would be the sale of cell phones and an associated workshop. Service and workshop are one system, with the service for the customer’s operations outside and with the workshop internal. So for internal work done in your workshop with your customers.
Various applications for your technicians
Intralogistics is also possible, for example when logistical flows of goods take place within a company and you then sell them to a customer. If you need to perform additional maintenance on the equipment, you can use VARIO’s service module to ensure that your technicians can drive out with the right spare parts at the right intervals. This means that maintenance runs completely via the service module, and scheduling can also already be done by telephone. In any case, there are several ways you can get organized. For example, you can also use technicians who only work outside and who then have to be supplied as soon as an order comes in.
You get an all-inclusive service area
Another example where this process works well is, for example, when selling hardware and the additional build. So you sell hardware online and the customer also wants to book an IT service. To connect the router or the like. And here, too, everything can run via the VARIO service module, everything can be mapped in a closed system. You can even use the service module in the office, e.g. when a customer wants something repaired and sends it in for repair. You will find all documentation carefully mapped with all associated serial numbers and tracking. When was the item processed and to which customer does it belong? With the service module, you get an all-encompassing internal service area.
Test without risk
Do you buy used goods and resell them repaired? Here, too, all defined processes run via the workshop. Times can be recorded so that you can also analyze well how much everything cost you. Because in such a case, you also put costs into the repair, which must also be calculated in the final evaluation. Just try it out. You can create up to 5000 documents with VARIO completely free of charge. Just download the VARIO software, install the program and you’re ready to go – with no risk.
You want to test the VARIO service module?
If you are interested in the VARIO service module or need further information, please contact VARIO or us. Would you like more exciting tips about eCommerce? Come to us without obligation and we will take care of your request.
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