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Contact Amazon Customer Service
There are many reasons to want to contact Amazon customer service.
Parts of your order are missing or they did not arrive in the correct color. In this video, you can find out what options there are for reaching customer service.
Contact Amazon Customer Service in Germany
The first place to go is the toll-free service number, which is a little hard to find. But we have picked them out once for you:
Exchange of documents via fax
If the exchange of documents is necessary for your request, you could also use fax as a communication channel at the following number.
Email traffic or live chat as a communication channel
If both channels do not meet your preferences, the classic written e-mail communication is also an option or the somewhat newer variant – the live chat. To do so, log in to your Amazon account and go to Customer Service in the footer. Here you have the possibility to click on “Contact us” and you will get to the corresponding page. Your concern detailed here once select and either the live chat or Amazon callback service as a communication option.
Callback service from Amazon customer service
If you want to use the callback service to contact Amazon customer service, leave your phone number on the next page and you can choose if it should be done immediately or in 5 minutes. The callback service works from over 20 European countries. According to your selection, you will receive the call from Amazon immediately or after five minutes.
Contact Amazon Customer Service via Live Chat
When you have decided to chat, a new window will open – “Start a live chat”. There you enter your question and click on “Start chat” to start the conversation. If you have established contact with Amazon customer service via email, you should definitely watch out for fake emails and by no means blindly follow every message from Amazon.
Haben Sie Fragen oder brauchen ein individuelles Angebot? Zögern Sie nicht, uns zu kontaktieren.
